Chapter One General Principles
Article 1
To further standardize the investor complaint handling work of Guangdong Longyu Development Co., Ltd. (hereinafter referred to as "the Company"), and to effectively protect the legitimate rights and interests of investors, based on the "Company Law," "Securities Law," and the "Opinions of the State Council on Further Strengthening the Protection of Small and Medium Investors in the Capital Market" (Guo Fa [2013] No. 110), and the relevant laws, regulations, and departmental rules, this system is formulated in conjunction with the actual situation of the Company.
Article 2
The Company shall bear the primary responsibility for handling investor complaints and improve the complaint handling system to better protect investors' rights.
Article 3
This system applies to the Company's handling of investor complaints and related issues. The Company’s clients, employees, and other entities related to the Company’s products or services are not subject to this system.
Chapter Two Work Mechanism
Article 4
The investor complaint handling work is managed by the department responsible for investor relations and investor rights protection. Each department of the Company shall standardize investor complaint handling.
Article 5
The Company’s board secretary shall be responsible for the main duties of handling investor complaints, and the department responsible for investor relations shall be in charge of receiving and processing complaints.