STO Express Co., Ltd.

STO Express Co., Ltd. is a leading logistics and express delivery service provider in China, founded in 1993 and listed on the Shenzhen Stock Exchange in 2010. The company has established a comprehensive express operation network across the country, focusing on the development of its brand and expanding its service offerings. With a commitment to enhancing its operations, STO Express aims to evolve into an international comprehensive logistics service group. The company operates primarily through a franchise-centric business model, which facilitates rapid network expansion. Its main business lines include time-sensitive express services, international shipping, and supply chain solutions, such as warehousing and cold chain logistics. STO Express offers a variety of express products, including same-day and next-day delivery, as well as value-added services like committed delivery and collection on delivery. The company also provides services for e-commerce logistics, emphasizing efficient distribution management and customer service through advanced information systems and standardized operational procedures.

1. Perfect Business Network The Company has formed a perfect and smooth express service network on a national scale. At present, the STO express service network includes 72 transit centers, 4,850 independent outlets, more than 45,000 service outlets and stores, all of which form an express service network with a leading coverage. 2. Standardized Management System In terms of business operation, the Company has developed the delivery operation specification, customer service information feedback processing operation specification and exception handling operation specification. In terms of customer service, by giving play to and applying new mobile Internet tools and through the construction of intelligent modules, the Company spares no effort to promote customer service intelligence engineering, and meanwhile, it strengthens customer service standardization training and focuses on promoting the customer service standardization process; in terms of image standardization, the Company has built a unified brand image identity system to ensure the standardization and unity of corporate image used in any scenario. 3. Powerful Information System The company’s “ETO Express - Wutong” system with independent intellectual property rights is ETO’s core operation system and includes multiple function modules such as express business, service quality, transportation resource, financial settlement, data analysis and international system, providing integrated operation, query, settlement and management functions for domestic and international businesses as well as transit centers of all outlets in the whole network. 4. Efficient Talent Team As one of the earliest private express enterprises, the Company has accumulated many express industry professionals, and the company management has accumulated a wealth of practical experience in marketing, customer service, logistics management and franchise chain fields. 5. Well-known Brand Value Funded in 1993, “STO Express” brand has led the rapid development of China’s express industry, its express mail quantity stands in the front rank in the same line in China for consecutive years, and it has formed extensive users’ awareness and strong market influence. In 2012, “ETO Express” was recognized as “Chinese well-known trademark”.